Information We Collect
We collect only the information you choose to send us and a limited amount of technical information about how our website is used.
Information You Provide
When you use our contact form, we ask for your first and last name, email address, phone number, the type of enquiry, a subject and your message.
When you send a Safari request — through Plan Your Safari or the request form on a Safari, day trip or destination page — we ask for your full name, email address and phone number.
Safari Request Information
Safari requests also include the travel details you give us:
- the number of adults and children travelling;
- your planned arrival and departure dates;
- the Safari, day trip or destination you are asking about;
- on Plan Your Safari, the Safari ideas you select or the itinerary you build (for example a ready-made Safari you want to customise, destinations, activities and day trips);
- any message or additional information you add.
We ask only for the number of children travelling, not their names. Please share details about other travellers only if you are allowed to do so, and avoid including sensitive information — such as health details or passport numbers — unless we need it to plan your Safari.
Website Usage Information
If you allow analytics cookies, we use Google Analytics to understand how visitors use our website. It collects information such as the pages you view, how you arrived at the site, the type of device and browser you use, and your approximate location. When an enquiry form is sent successfully, we also record that a form was submitted. We do not send your name, email address, phone number or message to Google Analytics.
Like most websites, our hosting and service providers also receive technical information, such as your IP address and browser type, when your device loads our pages, images and maps.
Live Chat Information
Our website includes a live chat service provided by tawk.to. When the chat is available and you use it, the information you type — such as your name, email address and messages — is processed by tawk.to so that our team can reply to you.
When You Contact Us Directly
If you email, call or message us — including through WhatsApp or our social media pages — we receive the information you choose to share, such as your contact details and the content of your message.
How We Use Your Information
We use your information to:
- respond to your messages and enquiries;
- prepare Safari suggestions, itineraries and quotations based on the details you send us;
- send you an email confirming that we have received your Safari request (our team receives a copy of the same details);
- communicate with you about, and arrange, the Safari or services you ask for;
- keep a record of enquiries and requests;
- understand how our website is used, measure its performance and improve it;
- protect our website and systems against misuse, and meet our legal obligations.
We do not use the information you send through our forms for advertising, and we do not currently use advertising or remarketing tools on this website. We will only send you marketing emails if you have agreed to receive them.
Data Retention
We keep personal information only for as long as it is needed for the purpose we collected it for — for example to respond to your enquiry, plan and deliver your Safari and keep appropriate business records — and to meet legal, accounting or reporting requirements. When it is no longer needed, we delete it or keep it in a form that no longer identifies you.
Website usage information in Google Analytics is kept according to the data retention settings of our Google Analytics account.
Data Security
We take reasonable technical and organisational measures to protect personal information, and we use established service providers to store and send it. Our website uses an encrypted (HTTPS) connection.
No method of sending or storing information online is completely secure, and email in particular is not a secure way to send sensitive details. Our website does not ask for or accept payment card details, so please do not send them through our forms, chat or email.
International Processing
Vion Africa Travel is based in Tanzania. Several of the service providers listed above — including Google, Resend and tawk.to — operate internationally, so information you send through our website may be stored or processed on their systems outside Tanzania. These providers process it on our behalf, for the purposes described in this policy.
Your Rights and Choices
Under Tanzania’s Personal Data Protection Act, 2022, you can ask us to:
- tell you whether we hold personal information about you, what it is, why we use it and who receives it;
- give you access to that information;
- correct information that is inaccurate, outdated or misleading;
- delete information that is no longer needed, or that you no longer agree to us using, unless we must keep it by law;
- stop using your information in a way you object to, including for direct marketing;
- withdraw your consent where we rely on it, at any time.
We do not make decisions about you based solely on automated processing.
To make a request, contact us using the details in section 12. We may need to confirm your identity before acting on it. If you are not satisfied with our response, you can contact Tanzania’s Personal Data Protection Commission (opens in a new tab).
If you live outside Tanzania, you may also have rights under the laws of your own country. Contact us and we will respond in line with the law that applies to you.
Third-Party Links
Our website links to other websites and services, such as WhatsApp, our social media pages, review platforms and sharing tools. Their privacy practices are their own, so please read their privacy policies when you use them.
Children’s Privacy
Our website and enquiry forms are intended for adults planning travel. Families often travel with us, and our forms ask only for the number of children travelling. If you share details about a child to help us plan a family Safari — such as ages or dietary needs — please make sure you are the child’s parent or guardian, or are authorised to share them. We use these details only to plan and arrange the trip.
If you believe a child has sent us personal information directly, please contact us so that we can delete it.
Changes to This Privacy Policy
We may update this policy when our website, services or legal requirements change. The “Last updated” date at the top of this page shows when it was last revised.
Contact Vion Africa Travel
For questions about this policy or to make a privacy request, please contact Vion Africa Travel. Using “Privacy request” in your subject line helps us respond quickly.
Vion Africa Travel